Legal
Last Updated: August 3, 2026
These Terms of Service govern your access to and use of texashormoneexperts.com and the public online features provided by Texas Hormone Experts (“T.H.E.,” “we,” “us,” or “our”).
By accessing or using the website, you agree to these Terms. If you do not agree, please do not use the website.
1. Website Terms Only
These Terms govern the website and its public online features. They do not replace or modify any:
Patient service agreement
Informed consent
Financial policy
Insurance agreement
Treatment plan
Telehealth agreement
Notice of Privacy Practices
Other document governing healthcare provided by T.H.E.
If there is a conflict between these Terms and a patient-specific agreement, the patient-specific agreement will control with respect to the healthcare services it covers.
2. No Medical Advice
Website content is provided for general educational and informational purposes only.
The website is not intended to provide medical advice, diagnosis, treatment, prescribing, or a substitute for an evaluation by a qualified healthcare professional.
Do not disregard, avoid, or delay seeking medical advice because of something you read on this website. Medical decisions should be made in consultation with an appropriately licensed healthcare provider who understands your medical history and circumstances.
3. Medical Emergencies
The website, contact forms, email addresses, telephone lines, text messaging, and patient portal should not be used for medical emergencies unless specifically instructed by a provider.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
We do not guarantee that website inquiries, emails, messages, or portal communications will be reviewed within a particular period.
4. No Provider-Patient Relationship
Viewing the website, submitting an inquiry, requesting an appointment, receiving general information, or communicating with our administrative team does not by itself establish a provider-patient relationship.
A provider-patient relationship is established only after T.H.E. accepts you as a patient and the appropriate clinical evaluation, registration, consent, and documentation requirements have been completed.
We may determine that our services are not appropriate for a particular individual or condition and may recommend another provider or level of care.
5. Eligibility and Accuracy of Information
You must provide accurate, current, and complete information when submitting an inquiry, scheduling an appointment, registering as a patient, or communicating with us.
You may not impersonate another person, submit false information, or use another person’s account or identifying information without lawful authorization.
Healthcare services may be limited based on age, location, clinical appropriateness, provider licensure, insurance participation, availability, and applicable law.
6. Appointments and Patient Portal
Appointment requests are not confirmed until you receive confirmation from T.H.E. or its authorized scheduling provider.
Certain scheduling, registration, medical record, payment, or communication functions may be provided through a third-party patient portal. Your use of that portal may be subject to additional terms and privacy practices.
You are responsible for maintaining the confidentiality of any patient portal credentials and for notifying the appropriate provider if you believe your account has been accessed without authorization.
7. Electronic Communications
By submitting your telephone number or email address, you authorize us to contact you concerning your inquiry, appointments, requested services, and your relationship with T.H.E.
Electronic communications may include telephone calls, emails, and text messages where permitted by law. Message and data rates may apply.
Electronic communications may not always be secure. Do not send detailed medical information through ordinary email, text messages, or public website forms unless instructed to do so. Use the designated secure patient portal for sensitive medical communications when available.
8. Insurance and Payment Information
Statements on the website concerning insurance are provided for general informational purposes and do not guarantee that:
A particular plan is accepted
A service is covered
Prior authorization will be approved
An insurer will pay a claim
A particular amount will be reimbursed
You will not have out-of-pocket responsibility
Insurance participation and benefits may change. Patients are responsible for confirming coverage with their insurance carrier and for amounts not paid by insurance, subject to applicable agreements and law.
Pricing, payment, cancellation, refund, and billing obligations may be governed by separate patient financial policies.
9. Treatment Information and Results
Healthcare outcomes vary between individuals. No statement, testimonial, statistic, image, review, or description on the website guarantees a particular result.
Eligibility for hormone therapy, weight-management medication, primary care treatment, or another service depends on an individualized clinical assessment. A requested medication, test, or treatment may not be medically appropriate and is never guaranteed.
Before-and-after information and patient testimonials describe individual experiences and should not be interpreted as typical or guaranteed outcomes.
10. Acceptable Use
You may not:
Use the website for unlawful, fraudulent, or abusive purposes
Attempt to gain unauthorized access to the website, patient portal, accounts, servers, or systems
Introduce malware, malicious code, automated attacks, or disruptive technology
Scrape, copy, harvest, or extract website content or personal information without permission
Interfere with website security or functionality
Misrepresent your identity or relationship with another person
Use the website to harass, threaten, or harm another person
Submit false, defamatory, infringing, or unlawful material
Use website content to provide unauthorized medical services or medical advice
Reproduce or commercially exploit website content without written permission
We may restrict or terminate access when we reasonably believe these Terms have been violated.
11. Intellectual Property
The website and its content, including its text, graphics, branding, logos, photographs, videos, layout, design, and other materials, are owned by or licensed to T.H.E. and are protected by intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the website for personal, lawful, and non-commercial purposes.
No ownership rights are transferred to you. You may not reproduce, modify, distribute, sell, license, publicly display, or create derivative works from website content without prior written permission.
12. Information You Submit
You retain ownership of information you submit through the website.
You grant us permission to use, store, transmit, and process submitted information as reasonably necessary to:
Respond to your inquiry
Provide requested services
Operate our business
Maintain records
Protect our systems
Comply with applicable law
Information constituting protected health information will be handled in accordance with our Notice of Privacy Practices and applicable healthcare privacy laws.
13. Third-Party Links
The website may include links to third-party websites, portals, social media platforms, maps, scheduling systems, or other services.
Third-party services are independently operated. We do not control and are not responsible for their availability, content, security, accuracy, products, services, privacy practices, or terms.
You access third-party services at your own discretion and subject to their applicable policies.
14. Website Availability
We may modify, suspend, remove, or discontinue any portion of the website at any time.
We do not guarantee that the website will always be available, uninterrupted, secure, current, accurate, or free from technical errors. Website content may occasionally contain typographical, technical, or factual errors.
We may correct or update website content without notice.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its public content are provided on an “as is” and “as available” basis.
T.H.E. disclaims warranties concerning the website, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security.
This disclaimer applies to the website and public online content. It does not waive professional obligations applicable to healthcare provided by T.H.E. or any rights that cannot legally be waived.
16. Limitation of Liability
To the fullest extent permitted by law, T.H.E. and its owners, providers, employees, contractors, and representatives will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of or inability to use the website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded. Nothing in this section is intended to limit rights or obligations arising from healthcare actually provided to a patient.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold T.H.E. harmless from claims, losses, damages, and expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.
This provision does not apply to claims arising from healthcare provided by T.H.E. where such application would be prohibited by law.
18. Privacy
Your use of the website is also subject to our Privacy Policy.
Information related to patient care may additionally be governed by our Notice of Privacy Practices, patient agreements, and applicable federal and state healthcare privacy laws.
19. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any legal proceeding concerning these Terms or the public website must be brought in a court with appropriate jurisdiction located in Tarrant County, Texas, unless applicable law requires otherwise.
20. Changes to These Terms
We may update these Terms periodically.
Changes become effective when the updated Terms are posted with a revised “Last Updated” date. Your continued use of the website after an update constitutes acceptance of the revised Terms.
Changes to patient-specific agreements, consent forms, financial policies, or privacy notices will be handled according to those documents and applicable law.
21. Severability and Waiver
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce a provision does not waive our right to enforce it later.
22. Contact Us
Questions about these Terms may be directed to:
Texas Hormone Experts
3116 Capital Way, Suite 200
Fort Worth, Texas 76177
Phone: (682) 250-0362
Email: [PRIVACY EMAIL]
